Policy review: This is a proposed operational policy for Hidden Soulmates. The ministry should verify and approve the statements about its actual practices before publishing or accepting payments.
Last updated: 20 October 2026
1. Current payment status
Online payment is not active on this website. No online ticket should be considered purchased or confirmed through this site. Before ticket sales begin, Hidden Soulmates will publish the confirmed event time, venue and the ticket package price and what it covers.
2. Event cancellation by the organiser
If Hidden Soulmates cancels a paid event without a replacement accepted by the customer, attendees will be offered a refund of the event fee paid. Requests should be sent to hiddensoulmates61@gmail.com with the payer name and payment reference.
3. Event postponement or material change
If an event is postponed or its essential details change materially, customers will be informed of available options, including any refund rights required by law. Specific rescheduling and refund deadlines will be communicated when ticketing is launched.
4. Customer cancellation
The treatment of voluntary ticket cancellations, missed attendance, transfers and partially used services has not yet been finalised. These conditions must be stated clearly at checkout before payment is enabled. Applicable consumer rights are not excluded.
5. Matchmaking and membership services
The nature of any separate membership fee, the service period and its cancellation or refund treatment must be confirmed in writing before collecting that fee.
6. Refund processing
Approved refunds will normally be returned through the original payment provider when supported. Actual timing depends on the payment provider and bank; we will confirm an estimated time when responding to the request.
7. Contact
Email hiddensoulmates61@gmail.com or call 055 295 6951. Provide a brief description and the transaction reference, but do not send card numbers or sensitive payment credentials.